Common questions and answers
What is Cross-Market Redemption?Google Photos is the home for all your photos and videos, automatically organized and easy to share. “The best photo product on Earth” – The Verge - “Google Photos is your new essential picture app” – Wired The official Google Photos app is made for the way you take photos today and includes essential features like shared albums, automatic creations and an advanced editing suite. Download apps by Sony Pictures Television, including Jeopardy! PlayShow, POP FRENZY! Download iphoto for mac snow leopard. Emoji Movie Game, Shark Tank Tycoon, and many more.
Cross-Market Redemption refers to purchases outside your country of residence. Digital codes for Sony-Digital movies are specifically coded to the market or region, and cannot be redeemed outside the country of origin. It's best to make future purchases of Sony-Digital movies only within your country of residence to avert these regional code restrictions. If you are still having issues with the code, please reach out to your Customer Support team at: [email protected]
What if I have a question about my Sony DVD, Blu-ray or Digital Copy? We’re here to answer all questions and resolve any issues regarding your Sony DVD, Blu-ray or Digital Copy. Please reach out to your Customer Support team at: [email protected]
Where can I find my redemption code? Your redemption code is located on the insert inside your Blu-ray or DVD case. In some cases, the redemption code may be delivered to you electronically - for example, via email. If you are still having issues with the code, please reach out to your Customer Support team at: [email protected]
What if the disc I just purchased is missing the redemption code? If the movie you purchased should have included a Digital Copy code, but the code is missing or Illegible, let us help you directly at Customer Support: [email protected]. Please be sure to include the title or name of the movie or TV show.
I've entered the redemption code, but why am I seeing a message saying that the code is invalid? Please make sure that you are typing in the code EXACTLY as it is printed, as characters such as the letter 'O' and the number '0' could be mistyped. If you are still having a problem with the code, please reach out to your Customer Support team at: [email protected]
Why am I unable to redeem my movie or other Sony content? The title you are attempting to redeem may not be a Sony title. Please refer to your insert: It should provide a web address just under the redemption code that will direct you to the correct studio site to gain access to your movie. You can also go to IMDB.com to find out which studio distributed your title. If you still need assistance to redeem your Sony movie, please email us at Customer Support: [email protected]
Have all download codes for Bonus Digital Copies expired? Yes. Bonus Digital Copies were available for select titles only for a limited time after the title was released to stores. Sony titles with these 12-digit codes have all expired, as the digital download system is no longer available. For further assistance, please reach out to your Customer Support team at: [email protected]
Why is the movie I redeemed in Standard Definition (SD)? The digital code from DVD purchases should provide you a Standard Definition format. Still unsure whether your digital movie code is (SD) Standard Definition? Your Customer Support team is ready to help at: [email protected]
Why is the movie I redeemed in High Definition (HD)? The digital code from Blu-ray purchases should provide you a High Definition format. For international code redemptions on Google Play, HD is the highest resolution currently offered. Still unsure whether your digital movie code is (HD) High Definition? Your Customer Support team is ready to help at: [email protected]
What is Movies Anywhere? Movies Anywhere makes your movie watching experience easier and more convenient by offering one home for digital access to your favorite purchased movies from iTunes, Amazon Prime Video, Vudu, Google Play and FandangoNOW. For more information, go to moviesanywhere.com.
What are the minimum system and browser requirements to redeem codes? Internet Access is required for all of the below.
Windows - Redeem codes
Windows 7 with Chrome v75 or higher, Firefox v66 or higher
Windows 8 with Chrome v75 or higher, Firefox v68 or higher
Windows 10 with Chrome v76 or higher, Firefox v68 or higher, Internet Explorer v11 or higher
1.2 GHz processor
1 GB RAM
Apple Mac - Redeem codes
An Intel-based Apple Mac with OS 10.13.4 or later
Safari v11 or higher, Chrome v67 or higher, Firefox v61 or higher
1 GB RAM (2 GB RAM recommended)
iOS (iPhone, iPad, iPod Touch) - Redeem codes
iOS v10 or higher, Safari v10 or higher
iOS v12 or higher, Safari v11 or higher, Chrome v75 or higher, Firefox v18 or higher
Android - Redeem codes
Android v4 or higher, Chrome v73 or higher
Windows - Redeem codes
Windows 7 with Chrome v75 or higher, Firefox v66 or higher
Windows 8 with Chrome v75 or higher, Firefox v68 or higher
Windows 10 with Chrome v76 or higher, Firefox v68 or higher, Internet Explorer v11 or higher
1.2 GHz processor
1 GB RAM
Apple Mac - Redeem codes
An Intel-based Apple Mac with OS 10.13.4 or later
Safari v11 or higher, Chrome v67 or higher, Firefox v61 or higher
1 GB RAM (2 GB RAM recommended)
iOS (iPhone, iPad, iPod Touch) - Redeem codes
iOS v10 or higher, Safari v10 or higher
iOS v12 or higher, Safari v11 or higher, Chrome v75 or higher, Firefox v18 or higher
Android - Redeem codes
Android v4 or higher, Chrome v73 or higher
Home Entertainment Inc
Canon mf scan driver. Smart and useful application comes with Sony’s External Hard Drive for your peace of mind and ease of use!
Each application is available in a zipped format. Download and extract it in a proper location, such as Desktop, before installation.
Each application is available in a zipped format. Download and extract it in a proper location, such as Desktop, before installation.
Compatibility Chart
HD-B1 | HD-E1 | HD-E2 | HD-SG5 | HD-SL1 | HD-SL2 | HD-SP1 |
---|---|---|---|---|---|---|
Data Transfer Accelerator | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Password Protection Manager | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Backup Manager | ✓ | ✓ | ✓ | |||
Backup Manager 2 | ✓ | ✓ | ✓ | |||
FAT32 Formatter | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
*Please refer to 'System Requirements' before downloading. Garmin g1000 training simulator download.
Data Transfer Accelerator* The application doesn´t support Windows 10
- file name: Data_Transfer_Accelerator.zip
- Size: 10.2 MB (10,724,452 bytes)
Application Updates
Date | Version | Description |
---|---|---|
2017/7/6 | 3.4.3.0 | Improved the operation quality. |
2016/7/21 | 3.03.01 | - Improved the operational quality for uninstallation. - Editorial correction in the help file. |
Approx. 2 times faster data transfer to the External Hard Drive!
- Windows-compatible application to accelerate reading and writing data from/to the External Hard Drive.
- Support faster data transfer approx. 2 times to the External Hard Drive.
- With just installing the application, high-speed is realized by optimizing and efficient way of transferring data to the External Hard Drive.
*Notes:
- - The transfer speed/time may vary, depending on the number/size of files and PC performance.
- - The following graphs show the results obtained under specific measurement conditions and there is no guarantee that the same results will be obtained in all users' operating environments.
*Measurement conditions:
Tested under Sony measurement conditions, as of Aug, 2013
<Measurement method>
Measured the time to copy files* (2MB x 250 files = 500MB) stored on the PC's internal hard drive to the External Hard Drive
*Document, PDF, e-mail, etc.
<Measurement method>
Measured the time to copy files* (2MB x 250 files = 500MB) stored on the PC's internal hard drive to the External Hard Drive
*Document, PDF, e-mail, etc.
PC | CPU: Intel Core i7 640M 2.80GHz, RAM: 4.00GB, OS: Windows 7 Home Premium 64bit Internal Drive: Seagate ST9500325AS(NTFS Format) |
---|---|
External Hard Drive | HD-EG5 (NTFS Format) |
Password Protection Manager
- file name: Password_Protection_Manager.zip
- Size: 14.4 MB (15,160,302 bytes)
Application Updates
Date | Version | Description |
---|---|---|
2017/7/6 | 2.1.4.0 | Improved the operation quality. |
Sony Movie Download Manager
Secure your important data in/or away from home
- Windows-compatible application to protect data on the External Hard Drive with a password.
- Use the 256-bit AES encryption algorithm to protect data with strong security.
- Allow you to use with not only your own PC but also other PCs, such as your friend's, to read and write data on the External Hard Drive by unlocking it. You can also divide to a protected data area and a non-protected data area.
Notes:
- - The External Hard Drive cannot be used with other CE devices such as TV after it's locked by using this application.
- - Please do not use this application together with other encryption applications for the External Hard Drive.
Backup Manager
- file name: Backup_Manager.zip
- Size: 45.8 MB (48,069,341 bytes)
Application Updates
Date | Version | Description |
---|---|---|
2017/7/6 | 1.0.50.0 | Improved the operation quality. |
Easy and secure backup for your peace of mind
- Windows-compatible application to backup data from a PC’s internal hard drive to the External Hard Drive.
- Data on a PC's internal hard drive can be periodically (automatically) backed up to the External Hard Drive. By recognizing/backing up only modified/added data for minimizing necessary capacity, the backup time will be reduced. (Incremental backup method)
Note:
- This application doesn't support backing up 'Favorite' of Microsoft Edge.
Backup Manager 2
- file name: Backup_Manager_2.zip
- Size: 79.3 MB (83,172,455 bytes)
Application Updates
Date | Version | Description |
---|---|---|
2017/9/21 | 2.0.63.0 | Added support for the latest Dropbox platform. |
2017/7/6 | 2.0.56.0 | Improved the operation quality. |
2016/6/10 | 2.00.44 | - Changed the application icon. - Editorial correction. - Changed the spec for multiple-partition drives |
'Hybrid Backup' function ensures your data is always backed up.
- Windows-compatible application to backup PC's data to the External Hard Drive.
- Data like document, photo, music, video and e-mail can be backed up.
- This application has two backup modes.
1.Hybrid Backup Mode
- - When the External Hard Drive is not connected,Backup Manager 2 (BM2) will backup PC's data to cloud storage in real-time if cloud service is available.The cloud storage is used as a temporary storage.
- - If the cloud storage is full, BM2 will notify you.
When the External Hard Drive is re-connected, BM2 moves the temporary backup data to the External Hard Drive.
2.Direct Backup Mode
- - PC's data is backed up to the External Hard Drive directly without using any cloud storage.
- - Two ways are available.
- a) Real-time backup :
If any file in a designated folder for backup is added, overwritten or modified, a file will be backed up to the External Hard Drive at the same time. - b) Schedule backup:
According to the scheduled time and date, BM2 starts to back up periodically.
- a) Real-time backup :
Sony Picture Download Software
*Note:
- - When the External Hard Drive is connected to PC, BM2 will directly back up PC's data to the External Hard Drive.
- - To enable 'Hybrid Backup' function, you need to have an account with a (3rd-party) cloud storage service in advance.
Examples : Dropbox, Google Drive, OneDrive, etc. (as of June, 2016) - - Please note that 3rd-party cloud storage services may change or end without notice. Sony is not liable for any loss of data.
FAT32 Formatter
- file name: FAT32_Formatter.zip
- Size: 8.27 MB (8,678,089 bytes)
Application Updates
Date | Version | Description |
---|---|---|
2017/7/6 | 3.1.2.0 | Improved the operation quality. |
Sony Pictures Download Manager
The External Hard Drive formatter for using with devices which support FAT32-formatted external hard drives
- Windows-compatible application to format the External Hard Drive to FAT32.
- Format the External Hard Drive from NTFS to FAT32 for using with PS3, etc.
*Notes:
- - If a device with its own formatting function, please follow the corresponding instruction to format.
- - Reformatting to FAT32 will delete ALL data stored on the External Hard Drive.
System Requirements
For ALL applications;
OS | Windows 10 Home (32bit/64bit), Windows 10 Pro (32bit/64bit), Windows 8.1 (32bit/64bit ), Windows 8.1 Pro (32bit/64bit ) , Windows 7 (32-bit/64-bit) [Home Basic, Home Premium, Professional, Enterprise, Ultimate] Service Pack 1 or later *Data Transfer Accelerator doesn´t support Windows 10 |
---|---|
Display | High Color (16-bit or higher), 800x600 or higher |
Memory | 1 GB (or higher if recommended by your OS) |
CPU | 1 GHz processor (or higher if recommended by your OS) |